Customer-Centered: Telecommunications Services Marketing by Karen G. Strouse

By Karen G. Strouse

In modern telecommunications providers undefined, quickly altering applied sciences and a decline in development are developing excessive festival the place the shoppers' quest for worth is of paramount value. supplying telecom carrier services a survival process according to customer-centered advertising, this forward-looking source is helping strategic planners and bosses investigate their company's marketplace strength and objective fascinating segments effectively. execs achieve sensible perception in comparing their current purchaser base and examine the simplest how one can regulate their advertising techniques to put off unprofitable shoppers and allure high-value replacements. additionally, the publication is helping pros develop into attuned to purchaser call for and current a provider portfolio with a excessive capability for achievement.

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Extra resources for Customer-Centered: Telecommunications Services Marketing (Artech House Telecommunications Library)

Sample text

Competition in concentrated industries is less intense than if many service providers command leadership in the marketplace, because the few leading enterprises can control the main attributes of the market. It takes a concentration ratio of about 90% to qualify an industry as a monopoly. S. S. industry in 1997. One measure of industry concentration—and hence competitive intensity—is the market share held by the top four service providers. 4%. Though these ratios drop considerably as deregulation takes hold, and indeed these ratios might have dropped in the years since the survey in 1997, these markets are still considered relatively disciplined.

All the same, the marketing plan does serve to rally the enterprise with team spirit. Most employees in every corporate and operational function are thrilled to be included in the marketing team, and each employee’s contribution can increase revenues, lose customers, or affect the service provider’s reputation. ” The marketing plan commits all of its participants to measurable results within the time horizon of the plan. While a marketing plan might include milestones toward a long-range goal, the marketing plan’s objectives should be achievable within a single year.

Similarly, technology in later generations of wireless technology will merge the industry protocols, and T-Mobile will need to develop technologies or other differentiators to sustain its status in the wireless market. In support of sustaining its growth, the service provider has leveraged its market position using partnerships with larger wireless carriers and innovating in Wi-Fi access in the United States. Sprint’s future market position has been challenged by local number portability and a nebulous market strategy.

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