B-KIDE: A Framework and a Tool for Business Process Oriented by Markus Strohmaier

By Markus Strohmaier

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Generic reference systems are able to deduce designs of systems that can be traced back to the respective reference systems. 4 System Usage After the technological knowledge infrastructure is deployed, knowledge workers (end users) start working with it. In doing that, they generate valuable feedback concerning the usability and applicability of the system. For the continuous improvement of the system, consideration of this feedback is crucial. Summarization: While system analysis by nature has a more descriptive character (How an object system is), requirements engineering stronger focuses on normative aspects (How a software system is supposed to be).

Although [Roy70] acknowledged the fact that varying iterations through his process model are potentially necessary, the basic concept of the waterfall model generally is - incorrectly - perceived to be a development process that is decomposed in a set of phases, whereby each phase has to be completed before the next starts (in a strictly sequential order). Objections against this model typically include arguments that focus on the sequential nature of such waterfall models and the lack of feedback loops.

Thereby, KODA generates various views (organizational, business process, resource, flow chart, responsibility and CHAPTER 3. BUSINESS PROCESS ORIENTED KNOWLEDGE MANAGEMENT60 communication views [AHMM02, page 147]) on an organization and aids in identifying improvement potentials of existing business processes. Conducted case studies [DHB01] report that with KODA, substantial improvements in investigated business processes were achieved. While KODA seems to succeed in improving and optimizing business processes, [Rem02] criticizes the fact that no framework for the systematically deduction of knowledge management interventions exists.

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